How to handle client disagreements about your presentation?

Being right is overrated – be strategic. Handle client disagreements about your presentation 3 ways:

1. Unless the disagreement impugns the integrity of your work, thank the client for the feedback and move on. Don’t let the penchant for being right derail an entire presentation.
2. Repeat back the client’s concern so it’s clear to everyone what the problem is. When it’s said aloud, the client often realizes the flaw in their argument (and figure out on their own you’re right). Now, summarize your (earlier) points and confirm agreement.
3. Focus on the solution to show that you put your client’s needs first and are doing your best to keep them happy. Sometimes, that could lead to a delayed deliverable, and the client chooses not to pursue the disagreement!

SEE ALSO:

How to persuade clients to accept your idea?

How to handle conflicts between clients and team members?

How to convince clients who are resistant to innovative research techniques?

How to present data to clients in a visually engaging way?

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