How to more effectively communicate in the digital age?

In the digital age, effective communication (such as emails, texts, Slack) often means relying on more than words. Try 3 communication strategies:

1. When trying to get a decision, ask in the question form, e.g. ask “Can I authorize payment?”, not stating “please let me know if I can authorize payment”. In emails, people are more likely to answer a question and overlook a statement.
2. Be nice to the “gatekeeper”, who is usually the person that manages the schedule. They can be incredible allies when you need help deciphering the optimal timing to send an email or text because they tend to know the boss or stakeholders’ likes and dislikes.
3. Sociolinguistics research suggests that Americans tend to focus on the first part of the message as most crucial. So get to the point quickly BEFORE going into details! This is especially important now that most people are on mobile these days, and what they see first is what fits on their phone screen size.

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